2008
How it started
Started as a small IT support business serving a handful of accountancy firms and law practices. Phones were part of it from the beginning; nobody else was doing both.
Home/About
About Plum
A UK technology
partner. Quietly,
since 2008.
Plum Networks was founded with one idea: that the people who answer your phones, support your computers and run your CRM should be the same team. Eighteen years later that's still the whole of it.
Behind the helpdesk
Four of us, one room, the same people who answer when you call.
The story
Founded because
the opposite drove
us mad.
Our founders had spent careers running IT and telecoms inside small businesses and watching the same dysfunction play out: three suppliers blaming each other, two contracts that contradicted each other, and one overworked person doing all the joining-up for free.
2014
Phone-line partnerships
Direct relationships with UK phone-line providers and the major mobile networks. Stopped reselling someone else's bundle; started being the team that makes it all work together.
2019
Microsoft & Zoho partner status
Microsoft Solutions Partner and Zoho Authorised Partner. The boring credentials that say "yes, we have read the manual properly".
2024
Networking & WiFi
Expanded into network cabling, office WiFi and in-office server installs — the hands-on, physical side of IT that most cloud-only providers quietly avoid.
How we work
Six things
we believe.
These aren't a values poster. They're the bits we genuinely argue about in standups.
01
Boring is a feature
The job is for the phones to ring, the computers to start and the backups to be there when needed. Shiny stuff is a means, not an end.
02
One number to call
If something breaks across two of our services, it's one call, one engineer, one fix. The joining-up is our problem, not yours.
03
You'll know us by name
You shouldn't have to re-explain your setup to a new person every time you call. We assign a primary and a backup, and they stay assigned.
04
Plain-English contracts
30-day rolling on services where the market allows it. No long auto-renewals. The contract should be readable in ten minutes.
05
Reviews when they help
Light-touch by default — most smaller teams don't want constant meetings, they want IT that just works. When we do sit down it's a real conversation about what worked and what's next, not a PDF dashboard nobody opens.
06
UK, and run by us
Helpdesk, on-site visits and billing — all UK-based and handled by the four of us. You deal with the people who do the work, not a call centre or an offshore queue.
The team
A small team,
by design.
Four of us. We've been doing this a long time between us, working inside small businesses and telecoms. We hire slowly on purpose, because the relationship is the whole point.
HG
Harvey Gordon
Co-founder
AG
Alex Gordon
Co-founder
The rest of the team prefer to stay behind the scenes — you'll get to know them soon enough once you're a customer.
If you've read this far, the next step is genuinely just talking. We don't do high-pressure pitches; we do conversations.
The Plum team
Get in touch
Come
have a chat.
A 20-minute call. Or we'll come to you, if you'd rather.