The phone system we recommend

Xelion. The phone system we actually recommend.

A complete cloud phone system that does far more out of the box than most. Calls, WhatsApp, an AI receptionist, live wallboards and your customer records — all in one app, on every device. It's our go-to for businesses where the phone really matters, and every feature is included in one simple per-user price.

Why Xelion

One app.
Every feature.
No bolt-ons.

Most phone systems hide the good bits behind pricier tiers and add-ons. Xelion doesn't. You pay per person, and every user gets the lot — the softphone, the mobile app, wallboards, recording, WhatsApp, Microsoft 365 and Teams integration, the AI receptionist. That's why it's the system we put in front of customers first.

xelion · dashboard
Your Xelion dashboard — drop in a real screenshot to show it off.
What you get

Everything,
as standard.

The features below all come included — no higher edition to upgrade to, no per-feature charges. Here's what your team actually gets on day one.

01 · SOFTPHONE

One number, every device

Take and make calls from your computer, mobile or a desk phone — same number, same contacts everywhere. Move a live call between devices without dropping it.

  • Desktop, mobile & desk phone
  • Twinning & hot-desking
  • Move a call mid-conversation
02 · PRESENCE

See who's free at a glance

A live list of your colleagues and who's available, on a call or away — so reception always knows who to put a caller through to.

  • Real-time availability
  • One-click transfer
  • Syncs with Teams status
03 · WALLBOARDS

Live screens & stats

Big, customisable wallboards showing calls waiting, answered, missed and average wait — for the whole team or per person. Know what's happening as it happens.

  • Real-time wallboards
  • Per-team & per-person stats
  • Easy web reports
04 · MESSAGING

WhatsApp, SMS & web chat

Customers who'd rather message than call land in the same place as your calls. Add a live chat box to your website and reply from the same app.

  • Business WhatsApp
  • Send & receive SMS
  • Website live chat
05 · AI RECEPTIONIST

Greet & route automatically

A smart auto-attendant answers, greets callers and sends them to the right person or team — with call-back instead of hold, so nobody waits on the line.

  • Customisable voice menu
  • Skills-based routing
  • Call-back, not hold music
06 · RECORDING

Recording & coaching

Record calls, search them back, and listen in live. Managers can quietly whisper guidance to a team member mid-call — great for training and busy days.

  • Searchable recordings
  • Listen-in live
  • Whisper coaching
07 · MICROSOFT 365

Built into Microsoft & Teams

Single sign-on with your Microsoft login, calendar and address book in sync, and Teams presence shared both ways — included free, not an add-on.

  • One Microsoft login
  • Calendar & contacts sync
  • Two-way Teams presence
08 · YOUR RECORDS

Knows your customers

Links into Zoho Bigin and your other systems — see who's calling before you pick up, dial with one click, and keep every call against the right customer.

  • See who's calling
  • Click to dial
  • Calls logged automatically
09 · ONE LICENCE

Everything in one price

Xelion charges per person, not per device or per feature. Every user gets every feature above — no tiers to climb, no surprise bolt-on charges.

  • Per user, not per device
  • All features included
  • No chargeable extras
xelion · wallboard
Live wallboards

Your whole phone operation, at a glance.

Put a wallboard on a screen in the office and everyone can see how the day's going — how many calls are waiting, who's free, how quickly you're answering. Managers spot a busy spell before it becomes a problem; the team knows where they stand without asking.

Tip: drag your own Xelion wallboard screenshot onto the panel to make this real.

Works how you work

At your desk,
or anywhere.

The same phone system follows your team between the office, home and the road — one number, one app, no faff.

💻

On your computer

The Xelion app on Windows or Mac turns any computer into a full phone — no training needed, just log in and start calling.

📱

On your mobile

The mobile app means your office number rings in your pocket. Take calls out and about; customers only ever see the business number.

☎️

On a desk phone

Prefer a handset? Xelion works with the popular desk phones too, twinned with the app so calls ring wherever you are.

Xelion or Teams?

Why we lead
with Xelion.

We offer both. But for most businesses where the phone matters, Xelion simply does more — and it costs about the same as buying calling straight from Microsoft.

Our recommendation

Xelion

Everything in one app and one price: WhatsApp, an AI receptionist, live wallboards, recording, smart routing and your customer records. The right answer for sales teams, busy reception desks and anyone who lives on the phone.

If you'd rather

Microsoft Teams Phone

If your team would rather keep calls inside Teams and doesn't need the extra features, we'll set that up instead. It's a tidy option — just priced about the same as Microsoft's own plans, with fewer bells and whistles than Xelion.

Getting started

Live in days,
not weeks.

We're a Xelion partner, so we handle the whole move — you keep your numbers and the phones never stop working. Most setups are live within a week or two.

STEP 01

Quick chat

We look at how your calls work today — who answers what, your numbers, your busy times — and what you'd like to be better.

STEP 02

Set it up

We build Xelion around your team: call menus, who's in which group, the wallboards you want, and any links to your other systems.

STEP 03

Move your numbers

We move your existing numbers across and run old and new side by side, so there's never a moment a customer can't get through.

STEP 04

Train & settle in

A short, hands-on session for the team, then a couple of weeks where we fine-tune how calls are routed as real calls come in.

Pricing

Per user,
per month.

One simple price per person, with every feature included and unlimited UK landline & mobile calls on most plans — plus good-value international packages. Desk phones are quoted separately. Bigger teams get bigger discounts.

FROM
£15/user / month
Everything in this page included — softphone, mobile app, wallboards, recording, WhatsApp, Microsoft 365 & Teams. Final quote after a short chat.
MT
We moved the whole team onto Xelion in a fortnight. The wallboard on the wall changed how we run the sales floor — and reception finally knows who's free without shouting across the office.
Mark T. · Managing Director