A complete cloud phone system that does far more out of the box than most. Calls, WhatsApp, an AI receptionist, live wallboards and your customer records, all in one app, on every device. It's our go-to for businesses where the phone really matters, and every feature is included in one simple per-user price.
Most phone systems hide the good bits behind pricier tiers and add-ons. Xelion doesn't. You pay per person, and every user gets the softphone, the mobile app, wallboards, recording and the Microsoft 365 and Teams integration. WhatsApp and the AI receptionist are add-ons, priced up front. That's why it's the system we put in front of customers first.
The features below all come included, no higher edition to upgrade to, no per-feature charges. Here's what your team actually gets on day one.
Take and make calls from your computer, mobile or a desk phone, same number, same contacts everywhere. Move a live call between devices without dropping it.
A live list of your colleagues and who's available, on a call or away, so reception always knows who to put a caller through to.
Big, customisable wallboards showing calls waiting, answered, missed and average wait, for the whole team or per person. Know what's happening as it happens.
Customers who'd rather message than call land in the same place as your calls. Add a live chat box to your website and reply from the same app.
A smart auto-attendant answers, greets callers and sends them to the right person or team, with call-back instead of hold, so nobody waits on the line.
Record calls, search them back, and listen in live. Managers can quietly whisper guidance to a team member mid-call, great for training and busy days.
Single sign-on with your Microsoft login, calendar and address book in sync, and Teams presence shared both ways, included free, not an add-on.
Links into Zoho Bigin and your other systems, see who's calling before you pick up, dial with one click, and keep every call against the right customer.
Xelion charges per person, not per device. Every user gets the core features above, with no tiers to climb. The only extras are the Xeli AI assistant and WhatsApp, both priced up front.
The Xelion app puts your whole work phone on your mobile, call, message or WhatsApp a contact, see their full history, and answer the office line from anywhere. Customers only ever see the business number, never your personal one.
Calls, messages and WhatsApp, all from one app, wherever you are.
The same phone system follows your team between the office, home and the road, one number, one app, no faff.
The Xelion app on Windows or Mac turns any computer into a full phone, no training needed, just log in and start calling.
The mobile app means your office number rings in your pocket. Take calls out and about; customers only ever see the business number.
Prefer a handset? Xelion works with the popular desk phones too, twinned with the app so calls ring wherever you are.
We offer both. But for most businesses where the phone matters, Xelion simply does more, and it costs about the same as buying calling straight from Microsoft.
Everything in one app and one price: WhatsApp, an AI receptionist, live wallboards, recording, smart routing and your customer records. The right answer for sales teams, busy reception desks and anyone who lives on the phone.
If your team would rather keep calls inside Teams and doesn't need the extra features, we'll set that up instead. It's a tidy option at £23 per user a month, with fewer features than Xelion.
We're a Xelion partner, so we handle the whole move, you keep your numbers and the phones never stop working. Most setups are live within a week or two.
We look at how your calls work today, who answers what, your numbers, your busy times, and what you'd like to be better.
We build Xelion around your team: call menus, who's in which group, the wallboards you want, and any links to your other systems.
We move your existing numbers across and run old and new side by side, so there's never a moment a customer can't get through.
A short, hands-on session for the team, then a couple of weeks where we fine-tune how calls are routed as real calls come in.
One price per person, with calls to UK landlines and mobiles included and good-value international packages if you need them. Desk phones and installation are quoted separately, before we start.
Most of the phone systems we replace are old ones that did little more than "press 1 for sales, press 2 for accounts". After the move, calls follow people onto their mobile and laptop, missed calls show up so someone can ring back, and there's one main number with a direct line for each person.
About 30 minutes, a real person, your actual questions. We'll show you the bits that matter for how your team works.
Moving your phones sounds daunting. It isn't, we've done it many times, and we do the hard bits for you.
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