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Blog & field notes

Writing for people
who'd rather
not read it.

Practical, plain-English notes from the team. Mostly the questions we get asked most, written up so you can make a decision without sitting through a sales pitch.

Featured · Telephony

The 2027 PSTN
switch-off, in plain English.

A clear-headed guide to what's actually happening to UK phone lines, what your real deadlines are, and the four things you need to do before this time next year — even if you have no idea what ISDN is.

12 min read · By Plum engineering
CRM · 8 min

Zoho Bigin vs HubSpot for a 20-person sales team.

A side-by-side of the two CRMs we get asked about most, with real cost and feature comparisons.
Telephony · 9 min

Designing telephony for a half-in, half-out team.

Patterns for hybrid teams: when softphone-only works, when you still want deskphones, and how to keep call quality on home broadband.
More posts coming · We publish roughly monthly
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