Modern phone systems that work over the internet. Two options: Xelion is our go-to — a full-featured system with WhatsApp, an AI receptionist and live call screens built in. Microsoft Teams Phone is there if your team would rather keep everything inside Teams. Either way: unlimited UK calls as standard, good-value international packages, you keep your numbers — and we move you off the old lines before they're switched off in 2027.
We deliberately don't sell five different phone systems. Most businesses are best served by one of these two, and we'll tell you honestly which.
Our preferred choice for most businesses. It does far more out of the box than Teams — WhatsApp messaging, an AI receptionist, live screens showing who's calling, proper call reports, smart routing and a deep link into your customer records. The right answer when the phone actually matters.
If your team already lives in Teams, calls can land in the same app — same headset, same screen, same call history. The price works out about the same as buying calling straight from Microsoft; the value we add is setting it up, supporting it, and bolting on proper phone-system features.
Not sure which? A 20-minute call covers it. We'll usually point you at Xelion — it does more for the money — and suggest Teams Phone only if your team would rather stay inside Teams.
Either way you get a complete phone system, ready to use — not a box of parts you have to wire together. Same dependable lines underneath; different look and feel on top.
Everything you'd expect: ring groups, call queues, voicemails sent to your email, out-of-hours messages and "press 1 for sales" menus. The dependable foundation; identical across Teams and Xelion.
Behind the scenes, your calls run over two separate UK networks — so if one has a wobble, the other picks up. Local numbers, 0800 numbers, whatever you need.
We handle the move from your current provider — including the awkward ones — and run old and new side by side, so there's never a moment your number doesn't work.
Modern desk phones for the people who still want one. Quality USB and Bluetooth headsets for everyone else. We don't push hardware you don't need.
See which calls get missed, when your busy times are, and which lines you're paying for but never use. Xelion goes deeper; Teams covers most needs.
Optional call recording with searchable transcripts — you control how long recordings are kept. Meets the stricter rules for regulated businesses, like financial services.
We work best with businesses where the phones actually matter — sales teams, professional services, healthcare, hospitality, anyone with a customer dialling in.
The old lines are switched off in January 2027 — a hard deadline. We move you over in good time, you keep your numbers, and the phones never stop working.
You started with a free or one-person phone app and it can't handle call queues, reports or a second office.
The phone is the job. You want live screens, call recording, proper queues and a link to your customer records. Xelion is built exactly for this.
Your team already runs on Teams and would rather keep calls there too, without the extra Xelion features. Teams Phone is the clean answer.
Most phone-system moves take about a fortnight from kick-off to switch-over. Bigger, multi-office moves run longer, but the path is the same.
We look at what you have now: lines, numbers, how calls move around, hardware, the things people hate. Half a day on site, max.
Which numbers go where, how calls should be answered, what kit you need, who needs training. Signed off by you before we touch anything.
The new system runs alongside the old one. Nothing gets switched off until you're happy it all works. No leap-of-faith moment.
Hands-on training for your team and your receptionist. Then a two-week settling-in window where we tweak how calls are routed as real calls come in.
Includes the phone system, support, and unlimited calls to UK landlines and mobiles on most plans — plus good-value international packages where you need them. Hardware quoted separately. Bigger setups get bigger discounts.
They moved all 42 of our numbers onto the new system with zero downtime. They managed the whole thing; we just got on with our jobs.
Phrased so you — or whoever signs off the spend — can lift them straight into a quote.
Plum customers rarely take one of these in isolation. The whole point is that they talk to each other.
A 20-minute call. We'll ask what's currently annoying you and tell you whether we can help.
