Your Microsoft 365 and servers backed up in the cloud and locally, checked constantly, with a recovery plan built around how much downtime your business can afford.
Most backup conversations focus on stopping bad things happening. We focus equally on recovery, because however good your front door is, eventually something gets through, and the only question is how long it takes to get back to work.
Email, OneDrive, SharePoint and Teams backed up separately from Microsoft. If your computers are set up on Microsoft 365, this is close to a full desktop recovery: a replacement PC signs in and the files come back.
We run a bare-metal backup of the whole server, so it can be rebuilt, and a file and folder backup, so single files come back quickly.
We normally run a local backup alongside the cloud one. Restoring large amounts of data from a box in your office is far quicker than downloading it.
Backups need looking after. They can eat bandwidth, time and processing power, so we check they're running and adjust them so they don't slow your office down.
Most restores are files someone deleted by mistake. Ask the helpdesk and we get them back for you. No portal for staff to learn.
Ransomware or a fire can mean rebuilding a whole server. Big servers with complex software take time to download and restore, so we plan how you'd recover based on how much downtime you can afford.
Backup is easy to forget because most months it's invisible. These are the situations where it suddenly matters.
Someone deletes a folder or overwrites a spreadsheet, and you need yesterday's version back.
Your accounts or practice software runs on an office server, and nobody's sure how long it would take to rebuild.
Every hour offline costs you, so recovery needs planning before anything goes wrong.
You assume Microsoft backs it all up. It only keeps deleted items for a short while.
Most clients can't answer "how long would it take you to get back up?". Within a few months of joining us, they can, with confidence.
What's covered today, what isn't, and whether it's actually running.
How long could you manage without your server or email? That decides the recovery plan.
Microsoft 365 and server backups switched on, in the cloud and locally, and the first backups checked.
We check backups constantly and manage them so they don't hog your bandwidth. Disaster recovery tests are available, normally charged.
Microsoft 365 backup of email and desktops is priced per user. SharePoint and server backups are priced by how much space they need.
A bus stop next to a client's building was set alight. The room beside their server cabinet was damaged by fire, and then by water from the hoses. No room, no internet, no server.
We brought their server back from the cloud backup and had it running remotely.
Staff connected to the new server over a secure VPN and worked from home while the office was sorted and a new server bought.
Backup is dull until you need it. Then it's the only thing that matters.
Plum customers rarely take one of these in isolation. The whole point is that they talk to each other.
A 30-minute call. We'll ask what's currently annoying you and tell you whether we can help.
Changing provider sounds like hassle. It isn't, we handle the whole move so you barely notice it happening.
