Friendly IT support, 9am–5pm Mon–Fri. Four of us, all named, all reachable. No call-centre queues, no script-reading.
Most IT support lines are a queue of strangers reading from scripts. Ours is a small team of senior engineers, named to you, who know your network, your printer, your finance director and your forgiven sins.
Within a fortnight you'll know who picks up. Every customer is read across the whole team, so holiday or sick cover doesn't feel like starting again with someone new.
Ask for help by email, phone, our online portal or a Teams chat — whatever your team will actually use.
We come to you across London and Hertfordshire, scheduled or emergency. Hardware swaps, board meeting tech support, the everyday cabling that nobody pretends is glamorous.
Standard cover is Mon–Fri, 9am–5pm. Out-of-hours isn't bundled as standard — it's by arrangement: scheduled work outside business hours, or an emergency call-out for a critical incident.
New starter setup as a single request: account, mailbox, computer, phone, software, Bigin login. Day-one ready.
We don't just close calls and move on. When something keeps cropping up — that one printer, that one slow login — we dig into why and fix it properly. No monthly report to wade through; just fewer repeat problems over time.
A good helpdesk fades into the background. Yours probably hasn't. Most clients come to us after a frustrating year with a bigger IT firm where requests vanished into a queue.
We become the IT department. One number, one team, end-to-end ownership.
We co-manage. You keep the strategic role; we handle the day-to-day volume, overflow and the bits that need specialist knowledge.
Up to around 50 people is our sweet spot — the size where ad-hoc IT stops working. We scale up coverage as you grow, without you having to hire.
We're London & Hertfordshire based, but most of our work is remote — so if you're further out we support you remotely, with trusted on-site contacts for the hands-on jobs.
Usually you're moving on from an incumbent who's already on their way out — so we don't count on a handover. We document your setup ourselves, pick up the live queue, and take over cleanly.
A senior engineer writes down how your setup works — your systems, your quirks — usually from scratch, since the outgoing provider rarely sticks around to explain it. You end up with the written-down plan you wish you'd always had.
There's rarely an outgoing team to shadow, so we pick up live requests straight away — fixes, emergencies, ad-hoc visits — and calm down the noisy recurring problems first.
We tell your team how to reach us, set up our support tools, and everyone meets the named engineers in person.
We check in after the first month, then keep it light — smaller teams don't want constant meetings, just IT that works. We're there for a proper conversation whenever you need one, not a satisfaction survey.
Covers the helpdesk and the tools we use to support your computers remotely and keep an eye on them. Antivirus, project work and hardware are quoted separately. No charge per request.
I've worked with three IT companies in this job. Plum is the first one where I feel like the team genuinely care whether we hit our quarter.
Helpdesks live or die by the small details. Here are the questions that come up most when people are choosing an IT company.
Plum customers rarely take one of these in isolation. The whole point is that they talk to each other.
A 20-minute call. We'll ask what's currently annoying you and tell you whether we can help.
