Your email, files, Teams and the computers that sign in to them. We look after the everyday admin: new starters and leavers, SharePoint and permissions, syncing, email problems and licences.
Most of what we do in Microsoft 365 is the everyday admin: people joining and leaving, folders and permissions, syncing, email problems and licences. It isn't exciting, but when it's done properly, nobody notices it.
A new person gets their account, the right licence, their email, the shared mailboxes and folders they need, and a computer that signs in with their Microsoft 365 login.
When someone leaves we close them down properly, the same way every time, without losing their email.
We set up SharePoint and the folder permissions, so people see what they should and nothing else. Files sync to everyone's computer, and when syncing goes wrong, we sort it.
Company computers now sign in through Microsoft 365, not an old office server. We set that up and manage it, so new arrivals and replacement PCs just work.
Email set up properly on your own domain, with day-to-day problems handled: spam, possible phishing, and messages that get blocked or don't arrive.
The right licence for each person, nothing paid for that isn't used, plus the groups and shared mailboxes (like info@ or accounts@) your team works from.
The things that usually bring people to us.
Someone left months ago and their account still works, or nobody's sure where their email went.
Files are spread across people's computers, OneDrive and SharePoint, and permissions have been added one by one over the years.
Files won't sync, there are duplicate copies everywhere, and people aren't sure which version is the right one.
Spam getting through, suspicious emails nobody's sure about, or genuine emails being blocked or going missing.
AI comes with Microsoft 365 now. Here's what's available. We'll switch on what's useful and make sure it can only see what it should.
| Feature | Copilot Chat | Microsoft 365 Copilot | Agents |
|---|---|---|---|
| What it is | A secure AI chat assistant, like ChatGPT, signed in with your work account | Copilot built into Word, Excel, PowerPoint, Outlook and Teams | AI helpers set up for one job, such as answering policy questions or drafting quotes |
| Cost | Included with Microsoft 365 | Paid add-on, per user | Depends on the agent and how much it's used |
| Works with your files and emails | Only what you paste or upload | Yes: your emails, files, chats and meetings | Yes, the sources you choose for it |
| Good for | Drafting, summarising, research, rewording | Meeting notes, catching up on email threads, first drafts from your own documents | Repeat questions and routine tasks your team handles every week |
| Your data | Stays inside your Microsoft 365, with Microsoft's business data protection. It isn't used to train the AI. Copilot respects the same permissions as your files, so getting sharing tidy first matters. | ||
Start with Copilot Chat for free, and add Microsoft 365 Copilot only for the people who'll really use it. Microsoft changes the details often, so we check current licensing before recommending anything. On the phones side, Xelion has an AI receptionist that answers when everyone's busy.
We don't change anything before we understand it.
A 30-minute call to understand what you've got and what's bugging you.
We go through your Microsoft 365: users, licences, email, SharePoint and how your computers sign in. We write it all down.
We fix what needs fixing first, and explain anything that changes how people sign in before we do it.
Then we look after it: starters, leavers, permissions, syncing, email issues and licences.
Looking after Microsoft 365 is part of our monthly IT support. Bigger jobs, like setting Microsoft 365 up again from scratch, are quoted before we start.
They went through our Microsoft setup and found we were paying for a pile of licences nobody used. The first bill basically paid for itself.
The questions we get asked most.
Plum customers rarely take one of these in isolation. The whole point is that they talk to each other.
A 30-minute call. We'll ask what's currently annoying you and tell you whether we can help.
Switching IT company sounds like a headache. It really isn't, we take it off your plate and do it quietly in the background.
