No more three suppliers blaming each other.
A recruitment firm whose entire day runs on being reachable — CRM, phones, email, live chat, all going at once. Their phones, internet and IT came from three separate suppliers who never spoke, so when something dropped, each blamed the other two and nothing actually got fixed. For a business where a dead phone line means lost placements, that was the number one problem.
We took the whole lot on. One team now owns the phones, the internet and the IT — so there's no one left to point the finger at, and any wobble is a single call to us. Our system gives them proper call stats, central management and remote access, which for a team that lives on the phone has made the biggest difference of all.