Everything we
get asked, in
one place.

A small UK team looking after IT, phones, internet and mobiles for small businesses. Harvey and Alex Gordon have worked in IT together since 1999, starting with IF-Tech, a computer shop in Colindale. Plum Networks Ltd is their current company. The focus became business IT in 2005, and more recently they added phones and internet so they look after both ends.

St Albans, working across London and Hertfordshire. On-site visits are standard across London and Herts, with remote support across the UK. For IT support, most of our customers have 5 to 25 people, with some larger. For phones and mobiles we're comfortable up to around 50 users.

A small team, on purpose. Not a one-man band who's on holiday when you need him, and not an offshore service desk where you're a ticket number. When you ring, it's usually someone who already knows your business. We grow carefully, because the relationship is the whole point.

Either. If you don't have anyone in-house, we become your IT department. If you have your own IT person, we work alongside them, picking up networking, phones, cloud and projects, and covering when they're away.

We're partners with the companies whose products we use every day. Microsoft Solutions Partner, Zoho Authorised Partner, Xelion Partner, ESET Partner (our main antivirus) and ConnectWise Partner (the tools we use to support and monitor your computers). For mobiles we work with EE, O2 and Vodafone. We don't hold Cyber Essentials ourselves, and we won't pretend otherwise.

We don't certify or submit Cyber Essentials assessments. We do the technical preparation (firewalls, secure configuration, user access, malware protection, updates) and work alongside your chosen certification body.

Per-user, per-month for IT and phones; itemised for hardware and projects. IT support is £45 per user and £125 per server a month, minimum £250, on a 12-month contract paid monthly, plus VAT. Phones are £21, £23 or £26 per user a month depending on the system, with UK calls included. Our cost page has the full list, including hourly rates and worked examples. Backup is a small addition per person; networking and installs are quoted per project. Zoho Bigin is priced by scope, plus per-user Bigin licences.

Read more: what drives the cost of IT support · questions to ask before you switch.

No, the licence is separate, but you do need one. Managing your security settings is part of our support. The antivirus licence itself is extra, usually yearly. Our main partner is ESET. If a business won't have antivirus, we probably won't support it, because we can't keep you safe without it.

A chat first, then a proper look if it makes sense. It starts as a 30-minute conversation about your business and what's bugging you. Before a quote, or when you join us, an engineer comes on site for a few hours. Owners are often surprised by what they've got: equipment, software and setups nobody remembers.

12-month initial term, 30-day rolling thereafter — for everything we control directly. Network provider-dictated services (some dedicated fibre lines, mobile service) run 24–36 months because the underlying network provider will not sell us shorter terms; we'll always tell you when that applies. No 60-month auto-renewals.

One monthly invoice for everything we look after. Microsoft 365 and other licences can be billed through us, or you can buy them direct and we'll manage them either way.

Nothing sneaky. After the first 12 months it runs monthly, with 30 days' notice either side. We also keep a note of when your licences renew (Microsoft 365, antivirus and so on), because many are yearly even when paid monthly. That way we can check what you actually need before the date, not after.

No onboarding fee for IT support. Onboarding is real work up front (documenting your setup and getting our tools on your machines), so we spread it over the first 12 months instead. New equipment, or setting up your Microsoft 365 again, is extra and quoted before we start. Phone installation is charged at our day rate and quoted in full first.

Yes. 30 days' notice after the first 12 months. We pass admin access and documentation to a named person at your business, help whoever you move to, and then delete your information from our systems. It's written in plain English in the contract.

Your calls and messages in one place. Phones, mobiles, WhatsApp, email and web chat, all coming into one system (Xelion or Zoho Bigin; Microsoft Teams can take email and calls but not WhatsApp), so the whole team can see and answer them. With us it also means one supplier for the phones, the internet line and the network they run on.

The old copper phone network switches off in January 2027. Anything still on it needs to move, and that's not just desk phones. Alarms, lift lines, door entry and card machines often use the same lines. We check what you've got, move it across with your numbers kept, and run old and new side by side. Leave it late and supplier lead times get longer, so earlier is calmer.

Yes, moving is the default. We move existing geographic and non-geographic numbers across to the new network. The process is paperwork-heavy with some providers (especially BT), but it's routine. We run parallel routing so calls keep working throughout.

Calls land inside the Teams app you already use. We connect Teams to the phone network for you. It costs about the same as buying calling straight from Microsoft, what we add is setting it up, supporting it and bolting on proper phone-system features (queues, menus, recording, reports). It is our second choice, though: for most businesses we recommend Xelion, which does far more out of the box.

EE, O2 and Vodafone. We pick the network that works best where your people actually are. We also offer multi-network SIMs that switch to the strongest signal, pooled data across the business, and data-only SIMs for things like card terminals and trackers. One bill.

Almost always, yes. A call uses very little bandwidth. The things that actually affect quality are the headset, the home WiFi and, now and then, a busy connection at peak times. We test it when we set you up and can recommend a decent headset.

It's written into your contract, so you know where you stand. To most people everything is urgent, which is exactly what the helpdesk and its agreed response times are for. A company-level emergency, like a disaster or a suspected hack, is different: you call or text us directly and we deal with it straight away.

9am–5pm, Monday to Friday. Out-of-hours isn't part of the standard service, it's by arrangement: scheduled work outside business hours (migrations, office moves), or an emergency call-out if something critical breaks. If you need genuine round-the-clock cover, we're honest that we're probably not the right fit.

Usually someone who already knows your business. We're a small team, so you'll get to know us quickly, and we all know your setup. The honest downside: we're not 24/7. If you need round-the-clock cover, a bigger company is the better fit, and we'll say so.

London and Hertfordshire, by our own team. Further afield we support you remotely and use trusted local contacts when someone needs to be there. Most issues are fixed remotely. On-site visits aren't in the monthly fee; they're charged at our monthly-client rates, which are lower than our standard rates.

One request and we set the lot up. Tell us by phone, email or Teams and we'll get the computer, email, phone and logins ready for day one. Leavers work the same way: accounts switched off and devices cleared when you say.

We keep it light, we do not push monthly reports. Most small teams would rather we just got on with the job than send a dashboard nobody reads. We keep an eye on recurring problems and fix the cause, not just the symptom, and when it is genuinely useful we will sit down and talk you through how things are running in plain English.

Yes, Zoho Authorised Partner. We set up Zoho Bigin for small sales teams and do the custom development to make it fit how you work. If you've outgrown Bigin, we'll tell you and help you move to Zoho CRM.

Bigin is the low-cost entry point into Zoho’s platform — pipeline-centric, mobile-first, deliberately lightweight. Zoho CRM is much bigger (more modules, more configuration) and the right answer for businesses with complex products or partner channels. As a Zoho partner for both, we’ll say so honestly if you’ve outgrown Bigin, see the Bigin vs Zoho CRM writeup for detail.

Usually a few weeks, not months. A straightforward setup is quick. Moving lots of messy data from spreadsheets or another system takes longer, and we'll tell you how long before we start.

You do. We use an admin account to do the work, and you can remove it any time. You can export everything whenever you like.

Dependable business-grade kit. Managed switches and routers, office WiFi, UPS (battery backup) and servers. We pick kit that will still be going strong in five years, not the cheapest or the trendiest, and we set it up so we can look after it remotely.

Yes. We install cable, patch panels and cabinets ourselves for most jobs. For bigger jobs, like multiple floors or fibre, we bring in a cabling partner we trust and manage it ourselves.

Honestly, it depends. For steady file storage and a couple of business apps, a server in the office can be cheaper over five years. For businesses that change a lot or work from everywhere, the cloud often makes more sense. We'll talk you through both and let you decide.

Usually, yes. We look at what's there, write it down, and tell you what's fine, what needs attention and what can wait. We work with the kit you've got until it makes sense to replace it.

Calmer than you'd think. Usually your old provider is already on the way out, so we don't count on them. We document your setup ourselves, get our tools on your machines, check the backups, then give your team our number and pick up any open issues. It normally takes a few weeks, and your team keeps working throughout.

Get to know it, make it safe, then improve it. First we document everything and get our tools in place. Then we fix anything risky, like backups that aren't running or missing updates. After that we look at what could work better, and we'll tell you what anything would cost before we touch it.

Yes, a written fixed quote. Anything outside day-to-day support, like a phone move, an office move or a new network, gets a written quote saying what we'll do and what it costs, before we start.