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A UK technology partner, founded in 2008, serving small and mid-sized British businesses. We unify two services — Unified Communications and Managed IT — under a single contract, so the people who fix your computer are the same ones who answer when your phones go down. A small UK team — all four of us are UK-based.

We're a small UK team focused on London and Hertfordshire. On-site as standard within the M25 and Herts; remote support across the UK. Most customers are in the 5–50 person range.

Four of us. Deliberately small. Between us, decades inside small business IT and telecoms. We grow slowly on purpose — the relationship is the whole point, and we'd rather scale carefully than push more accounts through the same team.

Both models are common. For businesses without internal IT, we become the IT department. For those with an in-house IT manager, we co-manage — handing back specialist skills (networking, telephony, cloud) and project capacity, plus the small-team responsiveness an internal IT manager often misses.

Microsoft Solutions Partner, Zoho Authorised Partner, Ubiquiti and Meraki partner. Direct partnerships with the major UK phone and mobile networks. The boring credentials that say "yes, we've read the manual properly".

A founder's daughter named the company in 2008. We considered changing it; we didn't. It's memorable, it's ours, and it doesn't sound like a hundred other IT companies.

Per-user, per-month for IT and unified comms; itemised for hardware and projects. Indicative ranges: managed IT from £45/user/month; phones from £15/user/month; business mobile from £10/SIM/month; Zoho Bigin managed service from £350/month plus per-user Bigin licences. Backup/protect tier adds £8/user/month; networking and installs are quoted per project. Final pricing depends on your setup, the service level you need and headcount.

12-month initial term, 30-day rolling thereafter — for everything we control directly. Network provider-dictated services (some dedicated fibre lines, mobile service) run 24–36 months because the underlying network provider will not sell us shorter terms; we'll always tell you when that applies. No 60-month auto-renewals.

One monthly itemised invoice covering all Plum services. Cost-centre splits available on request. Microsoft and Zoho licences can be billed via us at list (with no margin) or you can buy them direct — we'll manage the Microsoft 365 setup either way.

30 days' notice on either side after the initial term. No surprise renewals. We keep an eye on pricing fit alongside service performance and check in when it's useful — if the contract no longer matches the shape of your business, we adjust it rather than waiting for renewal.

Sometimes — and we'll be explicit about them up front. A typical managed-IT onboarding is included; a complex migration (the old phone network switch, Bigin rollout, Microsoft 365 setup cleanup) is quoted as a fixed-fee project. We don't hide setup costs inside inflated monthly rates.

Yes — 30 days' notice, after the initial 12 months. We hand over documentation, transfer admin rights, and cooperate with whoever you move to. Our exit terms are written in plain English in the contract.

A single service that brings phone, mobile, internet and CRM together under one provider. Phones, mobiles, internet (full-fibre broadband or dedicated fibre lines) and a customer database (Zoho Bigin). One contract, one bill, one team. The point isn't the discount; it's that the four services need to talk to each other and they don't when they live with four different suppliers.

The UK phone-line switch-off completes in January 2027. Any business still on old copper phone lines needs to migrate to internet phone lines or internet-based phones before then. We handle the project end-to-end — moving, hardware, training, parallel running. Network provider lead times stretch as the deadline approaches; we're booking 2026 migration slots now.

Yes — moving is the default. We move existing geographic and non-geographic numbers across to the new network. The process is paperwork-heavy with some providers (especially BT), but it's routine. We run parallel routing so calls keep working throughout.

Calls land inside the Teams app you already use. We connect Teams to the phone network for you. It costs about the same as buying calling straight from Microsoft — what we add is setting it up, supporting it and bolting on proper phone-system features (queues, menus, recording, reports). It is our second choice, though: for most businesses we recommend Xelion, which does far more out of the box.

The main UK networks — EE, O2 and Vodafone. We pick per user based on real coverage at their address rather than locking the whole company into one network. Pooled data across the business, single bill, eSIM setup.

Almost always yes. A single internet phone call needs about 100kbps — trivial for any modern broadband. The variables that actually affect call quality are the headset, the user's WiFi, and (occasionally) home-network contention at peak hours. We test during commissioning and recommend headset hardware.

Fast response in business hours — usually within the hour for a small team like ours. That's real first-response, not "your ticket has been received". A named engineer reads the ticket and replies inside our target response time. Critical incidents (everything down) jump the queue and get a live engineer on a call quickly during business hours.

9am–5pm, Monday to Friday. Out-of-hours isn't part of the standard service — it's by arrangement: scheduled work outside business hours (migrations, office moves), or an emergency call-out if something critical breaks. If you need genuine round-the-clock cover, we're honest that we're probably not the right fit.

Almost always — that's the point. With four of us, you'll know everyone within a fortnight. The whole team gets read into your environment. The downside is honest: we're not 24/7 — for genuine round-the-clock cover you'd need a bigger IT company, and we'll say so.

On-site cover across London and Hertfordshire with our own engineers. Further afield, we support you remotely and call on trusted local contacts where hands-on work is genuinely needed. Most issues are solved remotely, often the same day.

A single request — computer, mailbox, extension, mobile, Bigin login, all ready day one. Submitted via the service-desk portal or a Teams chat; an engineer sets up everything together. Same for leavers — single request, defined checklist, accounts disabled and devices wiped to an agreed timescale.

We keep it light — we do not push monthly reports. Most small teams would rather we just got on with the job than send a dashboard nobody reads. We keep an eye on recurring problems and fix the cause, not just the symptom, and when it is genuinely useful we will sit down and talk you through how things are running in plain English.

Yes — Zoho Authorised Partner. We focus on Zoho Bigin for small business sales teams, and Zoho CRM for businesses needing the bigger product. We implement, migrate, train and run them as a managed service. Common migrations are from spreadsheets, HubSpot, Salesforce, Pipedrive, Capsule and Outlook contacts.

Bigin is the small business CRM — pipeline-centric, mobile-first, deliberately lightweight. Zoho CRM is much bigger (more modules, more configuration) and the right answer for businesses with complex products or partner channels. HubSpot is excellent for marketing-led teams but typically 4–5× the cost at scale. We do all three honestly — see the Bigin vs HubSpot writeup for detail.

Two weeks from kick-off to live for a standard rollout. Larger or messier data migrations take three to four weeks. We don't do six-month CRM projects — that's a sign of either wrong tool or wrong methodology.

You do. Always. Data is stored in Zoho's EU data centres. We hold an admin account to do the work; you can revoke it any time. Full export to CSV is one click away. Our managed-service contracts are explicit about data ownership and exit terms.

Ubiquiti UniFi by default; Meraki where the brief calls for it. Firewalls: Meraki, Fortinet or Sophos. Switches: Ubiquiti or Cisco. Servers: Dell or HPE running Windows Server / Hyper-V. We pick boring, dependable kit that's still going strong in five years — not the cheapest, not the trendiest.

Yes — we install cable, patch panels and cabinets ourselves for most jobs. For larger pulls (multi-floor, fibre, complex ceiling voids) we use a vetted cabling subcontractor we've worked with for years. The work is project-managed end-to-end by us either way.

Honestly, it depends. For predictable file storage and a couple of line-of-business apps, in your office is often cheaper over a 5-year window — especially with the right M365 mix above it. For variable workloads or scale-up businesses, Microsoft's cloud makes sense. We model both, including the bits finance forgets, and let you decide.

Usually yes. We do a takeover audit — document what's there, what needs replacing, what's fine to keep — and offer either a partial refresh or a full design. Plenty of customers come to us with kit we'd never have specified, and we work with what's there until it makes sense to replace.

Most clients move from another provider, and the process is mature. We document your setup ourselves — we do not rely on the outgoing provider, who is usually already on their way out — and then pick up the live queue cleanly. Most are professional about handover, but we do not depend on it. Typical full transition: 4–6 weeks.

Document, stabilise, optimise. First month: complete environment documentation, the whole team read into your setup, ticket channels switched. Second month: quick wins (licence right-sizing, MFA, patching policy). Third month: bigger structural work (Microsoft 365 setup cleanup, security posture, network audit). 30/60/90-day check-ins to course-correct.

Always. Any non-routine work — the old phone network migration, CRM rollout, network refresh, Microsoft's cloud migration — is scoped as a fixed-fee SoW with defined deliverables, milestones, acceptance criteria and a price. No time-and-materials creep.

30 days' notice after the initial 12 months. We hand over full documentation, transfer admin rights to your new provider, and cooperate professionally. No data hostage-taking, no obstruction. Our exit terms are written in the contract; read them before you sign and again at year three.