Zoho Bigin is a simple system for keeping track of customers and sales (a "CRM"). Built for small businesses, works on your phone, properly affordable. We set it up, move your data in, train your team and look after it for you.
Most customer-database projects fail because the tool is too big for the business. Bigin keeps it simple and gets out of the way. We get teams of 5–30 people up and running in under a fortnight.
Built around how you actually sell: your stages, your products, your details, with the repetitive bits automated. A working system in two weeks, not six months.
From spreadsheets, HubSpot, Salesforce, Pipedrive or Outlook contacts. Duplicates removed, everything cleaned and checked, with a sign-off step before anything goes live — not a quick copy-paste job.
Connected to Microsoft 365 or Google, so emails attach themselves to the right customer, and calls from our phone systems show up too. And because Bigin is part of the wider Zoho family, if you ever add other Zoho tools — invoicing, support, marketing — they slot straight in and your data moves freely between them.
A 90-minute live session for the sales team, a 30-minute one for managers and a quick-reference card. People learn it; they don't suffer through a course.
What's coming in, what's likely to close, who's selling what, and where your best leads come from. A dashboard people will actually open on a Monday morning.
New users, leavers, changes, things that stop working — handled by us as part of the service. Your sales manager stops being the part-time system admin.
It's a deliberately focused product. If you genuinely need something heavier, we'll tell you and recommend it. But for most small businesses Bigin is exactly right.
Bigin's sweet spot. Big enough to need a shared view of sales; small enough that a giant CRM project would be madness.
Your sales live in a spreadsheet and one person owns it. You've outgrown that, but the alternatives feel too big.
You're paying for a big-name system that's 80% unused, 100% expensive, and impossible to change without a consultant. Bigin is the way out.
Your work is deals or projects moving through stages. That's exactly how Bigin thinks. (If your work looks different, ask us; there may be a better tool.)
A typical Bigin rollout fits in a fortnight. Larger or messier data moves take three to four weeks. We don't do six-month projects.
Half a day on site (or video). Map how your sales actually move, your stages, your products, the things you currently track in your head. We turn it into a written plan.
We build Bigin to match the plan: your details, stages, automatic steps, dashboards and permissions. You see a working test version before any real data lands.
Data brought across, cleaned and loaded. A test run first, then the real thing, with a 24-hour safety window in case anything looks wrong.
Live training, a recorded session for new starters, two weeks of "anything weird?" support — then we check in now and again to keep it tidy.
Bigin itself starts at a few pounds per person. Our service covers admin, training, connections and ongoing support — typically less per month than people imagine.
Our Bigin rollout was the first IT project that finished on time, in budget and that people actually use.
Bigin vs Zoho CRM vs HubSpot vs whatever your last consultant pitched — we'll be honest about the trade-offs.
Plum customers rarely take one of these in isolation. The whole point is that they talk to each other.
A 20-minute call. We'll ask what's currently annoying you and tell you whether we can help.
