Zoho Bigin is the lowest-cost way into a genuinely unified platform — sales, support and every customer conversation in one place, on your phone, properly affordable. We’re a Zoho partner, so if Bigin outgrows what you need, we’ll say so and move you to Zoho CRM proper.
Bigin isn't a stripped-down toy — it's the affordable entry point into the same Zoho platform that scales all the way up. Sales, support, WhatsApp and your phone system in one place, from a few pounds a month. We get teams of 5–30 people up and running in under a fortnight.
Built around how you actually sell: your stages, your products, your details, with the repetitive bits automated. Bigin also ships with ready-made templates for common industries, so you're rarely starting from a blank page. A working system in two weeks, not six months.
Beyond the standard fields, Bigin lets us build proper custom forms for how your business actually works — and those same forms can be embedded straight into your website, so enquiries drop directly into your pipeline instead of an inbox you have to copy from.
From spreadsheets, a bigger CRM, or Outlook contacts. Duplicates removed, everything cleaned and checked, with a sign-off step before anything goes live — not a quick copy-paste job.
Connected to Microsoft 365 or Google, so emails attach themselves to the right customer, and calls from our phone systems show up too. And because Bigin is part of the wider Zoho family, if you ever add other Zoho tools — invoicing, support, marketing — they slot straight in and your data moves freely between them.
Bigin connects with WhatsApp and most common phone systems (including our own), so calls and messages log against the right customer automatically — not just email.
A 90-minute live session for the sales team, a 30-minute one for managers and a quick-reference card. People learn it; they don't suffer through a course.
What's coming in, what's likely to close, who's selling what, and where your best leads come from. A dashboard people will actually open on a Monday morning.
New users, leavers, changes, things that stop working — handled by us as part of the service. Your sales manager stops being the part-time system admin.
It's a deliberately focused product. If you genuinely need something heavier, we'll tell you and recommend it. But for most small businesses Bigin is exactly right.
Bigin's sweet spot. Big enough to need a shared view of sales; small enough that a giant CRM project would be madness.
Your sales live in a spreadsheet and one person owns it. You've outgrown that, but the alternatives feel too big.
You're paying for a big-name system that's 80% unused, 100% expensive, and impossible to change without a consultant. Bigin is the way out.
Your work is deals or projects moving through stages. That's exactly how Bigin thinks. (If your work looks different, ask us; there may be a better tool.)
A typical Bigin rollout fits in a fortnight. Larger or messier data moves take three to four weeks. We don't do six-month projects.
Half a day on site (or video). Map how your sales actually move, your stages, your products, the things you currently track in your head. We turn it into a written plan.
We build Bigin to match the plan: your details, stages, automatic steps, dashboards and permissions. You see a working test version before any real data lands.
Data brought across, cleaned and loaded. A test run first, then the real thing, with a 24-hour safety window in case anything looks wrong.
Live training, a recorded session for new starters, two weeks of "anything weird?" support — then we check in now and again to keep it tidy.
There's no single number for this — a quick setup for a handful of users is a different job to importing years of data, connecting WhatsApp and building custom forms. Some businesses just want it set up properly once and take it from there; others want us running it day-to-day.
The Bigin setup is the first IT project we’ve done that finished when they said it would — and that the team actually use.
Bigin vs Zoho CRM — we'll be honest about which one actually fits your business.
Plum customers rarely take one of these in isolation. The whole point is that they talk to each other.
A 20-minute call. We'll ask what's currently annoying you and tell you whether we can help.
Changing provider sounds like hassle. It isn't — we handle the whole move so you barely notice it happening.
