Your information,
in plain English.
What we collect, why, how long we keep it, and what you can ask us to do with it. Last updated: September 2026.
Who we are
Plum Networks Ltd, registered in England no. 14470184. We're the data controller for information collected through this website. Questions about privacy: office@plumnetworks.co.uk or 0208 905 9060.
What we collect
- Things you send us — your name, email, phone number, company and message when you use a contact form, request a checklist, email us, call us or message us on WhatsApp.
- Website usage — if you accept analytics cookies, Google Analytics records things like which pages you visited, roughly where you are (town level), your device type and how you arrived. It doesn't tell us who you are.
Why we use it
- To reply to you and, if you ask us to, to quote for and provide our services (our legitimate interest in responding to enquiries, or to take steps towards a contract).
- To send you a checklist or guide you've asked for, and a small number of follow-up emails about it. Every email has an unsubscribe link, and we'll stop straight away if you ask.
- To understand which pages and adverts are useful, so we can improve the site (only with your consent, via cookies).
We don't sell your information, and we don't add you to a mailing list you didn't ask for.
Who we share it with
Only the services we use to run the business: Zoho (our customer records system, where enquiries are stored), Microsoft 365 (email), Google (website analytics and advertising measurement) and Meta (WhatsApp, and Facebook ad measurement if you've accepted cookies). Some of these providers may process data outside the UK under standard legal safeguards.
How long we keep it
Enquiries that don't become work: up to two years, then deleted. Customer records: for as long as you're a customer and up to six years afterwards, for accounting and legal reasons. Analytics data: 14 months.
Your rights
You can ask for a copy of what we hold about you, ask us to correct or delete it, object to how we use it, or withdraw consent at any time. Email office@plumnetworks.co.uk and we'll reply within a month. If you're unhappy with how we've handled it, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
Cookies are small files a website stores on your device. We only set analytics and advertising cookies if you click Accept on the cookie banner. If you click No thanks, none are set.