0208 905 9060 Mon–Fri · 9am–5pm
office@plumnetworks.co.uk London & Hertfordshire
Plum Networks Book a call →
UK technology partner · est. 2008

One partner
for everything
that keeps you
running.

Est. 2008
Looking after small UK businesses
4
People you'll know by name
London
+ Herts
On-site; remote further afield
1 bill
IT, voice, mobile, internet
Microsoft Solutions PartnerCloud · 365 Zoho Authorised PartnerBigin · CRM Xelion PartnerPhone systems EE · O2 · VodafoneUK networks
5.0 · Rated on Google
Looking after British small businesses From the front desk to the back-office server — the tech that keeps small UK businesses running.
What we do

Two pillars.
One team.

Most businesses juggle five suppliers for things that should work together — a phone company here, a software consultant there, an IT firm in the middle. We roll it all into two services, with one team responsible for the lot.

PILLAR 01 / MANAGED IT

How your tech stays standing.

Day-to-day help with computers, email, WiFi and servers — and keeping everything safely backed up. Alongside your own IT person, or as your whole IT department.

  • Helpdesk → 9am–5pm Mon–Fri, fast response, on-site across London & Herts.
  • Networking → Office WiFi, cabling and servers — installed and looked after.
  • Microsoft 365 → Email, Teams and your files — set up properly, licences kept tidy.
  • Cloud & Backup → Your files backed up safely, with a tested plan for getting them back.
All of Managed IT →
PILLAR 02 / UNIFIED COMMS

How your team connects.

Phones, mobiles, internet and customer records. The bit most small businesses miss: WhatsApp, email, mobile and web chat can all land in one place — so nothing slips. And we'll move you off the old phone lines before they're switched off in 2027.

  • Office Phones → Modern phones that work over the internet. You keep your numbers.
  • Business Mobile → Business SIMs on the main UK networks, shared data, one bill.
  • Internet → Fast, dependable broadband and dedicated fibre lines for your office.
  • Zoho Bigin → A simple way to keep track of customers and sales — set up and supported.
All of Unified Comms →
Hands-on IT

The hands-on jobs most IT firms quietly avoid.

Network cabling, office WiFi and server installs — the hands-on, physical side of IT. We do the install ourselves; we don't outsource it and forget about it.

Networking, WiFi & Servers →
The 2027 switch-off

The old phone lines
are being switched off.

In January 2027, the UK's old copper phone lines are turned off for good. If your phones still run on them, they have to move to internet-based lines before then — and waiting lists get longer the closer it gets. We handle the whole move: you keep your numbers, we set up the new kit and run old and new side by side, so there's never a day without working phones.

Get a switch-off plan → How the move works
Jan
2027
Don't leave it late —
book a 2026 slot
Why Plum

The IT partner you'll actually want to call.

01
One number to call
When the phones go down on your busiest morning, the broadband company blames the phone company — and nothing gets fixed. With Plum, it's one call, one team, one fix.
02
Four of us
You'll know all of us by name within a fortnight. No tier-one ticket loops, no offshore script-reading. The downside is honest: we're not a 24/7 operation — if that's a hard requirement, we'll tell you and recommend someone bigger.
03
Dependable, not flashy
Microsoft 365, Zoho Bigin, trusted networking kit and the major UK mobile networks — the boring, dependable tools small businesses actually run on.
04
Plain-English contracts
30-day rolling on services where the market allows it. No 60-month autorenewal traps. Read the contract; we'll wait.
05
Reviews when they help
Light-touch by default — when we do sit down, a real person walks you through how things have been running, what you're paying for and what's coming up. Not a report you have to decode.
06
London & Herts
We come to you across London and Hertfordshire as standard; everywhere else, we fix things remotely. And we're easy to actually reach — a phone number, not a ticket portal.
Who you'll talk to

Run by the people
who answer the phone.

No call centre, no account-manager layer between you and the work. Plum is four people — here are the two founders you'll deal with most.

Harvey Gordon
Co-founder
One of the four people who'll actually pick up — and who'll know your setup by name.
Alex Gordon
Co-founder
Hands-on with the tech that keeps your phones ringing and your team online.
Bundled vs. patchwork

What changes
when it's one partner.

A simple comparison: how a typical 30-person business runs today vs. how it runs with Plum. We've left the obvious stuff (price) off — that's a conversation.

Patchwork of suppliers With Plum Networks
When the phones go down ✕The phone company blames the broadband company, and back again. ✓One ticket, one team, one fix.
Onboarding a new starter ✕Three or four separate requests to different suppliers. ✓One request. Computer, email, desk phone, mobile and logins ready for day one.
Monthly billing ✕Five invoices, five payment dates, no view of total spend. ✓One itemised bill, optional cost-centre breakdown.
The 2027 phone-line switch-off ✕Your problem to sort out. ✓We move you over in good time. You keep your numbers; training included.
Honest advice ✕Every supplier pitches you more of their own products. ✓One honest view across everything you use.
Customers

Quietly running the
back office for good businesses.

We're proudest of the customers we've kept for a decade. A handful of them agreed to put their name to it.

The day Plum took over our IT and telephony was the day my Monday mornings stopped starting with a fire. Monday mornings · fire-free
SK
Sarah K. · runs a recruitment firm
They moved all 42 of our phone numbers onto the new system without a single day of downtime. We just got on with our jobs. 42 numbers moved · 0 days down
MT
Mark T. · runs an estate agency
The Bigin setup is the first IT project we’ve done that finished when they said it would — and that the team actually use. On time · on budget · adopted
RB
Rachel B. · runs the sales team
I've been through three IT companies over the years. Plum's the first lot I'd actually recommend to a mate — they treat the place like it's their own. Three IT firms in · first keeper
DL
David L. · runs a law firm
Read full customer stories →
Common questions

Answers, not
sales pitches.

The five questions we get on every first call. For the longer list — pricing, contracts, migration, sector specifics — see the full FAQ.

Do you replace our IT team or work alongside them?
Whichever suits you. If you don't have your own IT person, we become your IT department — the number everyone calls when something's not working. If you do, we work alongside them, adding extra hands and specialist knowledge (networks, phones, cloud) when it's needed.

Where are you based and who do you serve?
We're a small UK team focused on London and Hertfordshire, with remote support across the UK. We come to you as standard across London and Herts; for everywhere else, remote works fine. Most of our customers have between 5 and 50 staff.

What does pricing actually look like?
A simple monthly price per person; hardware and one-off projects quoted separately. As a guide: IT support from £45 per person/month, phone lines from £8 per line/month, business mobile from £10 per SIM/month, Zoho Bigin looked after from £350/month plus licences. The exact price depends on what you have and what you need.

Are we locked into a long contract?
12 months to start, then 30-day rolling — for everything we control directly. A few things we buy in from the big networks (some internet lines, mobile service) run 24–36 months because they won't sell us shorter terms; we'll always tell you when that applies. No long auto-renewal traps.

What's the 2027 phone-line switch-off?
The UK's old copper phone lines are being switched off in January 2027. If your phones still use them, they'll need to move to internet-based lines before then. We handle the whole move — you keep your numbers, we set up the new kit, show everyone how it works, and run old and new side by side so there's never a day without working phones. Don't leave it late: get a date in for 2026.
All 25+ questions →
Free guide

The 2027 phone-line
switch-off checklist.

A plain-English, one-page checklist: how to tell if you're affected, what to ask your current provider, and when to move so you're not caught in the 2026 rush. We'll email it straight over.

We'll send the checklist and the occasional genuinely useful note — no spam, unsubscribe anytime. By submitting you agree we can email you about this request.
Thanks — your email app will open so you can send the request. We'll reply with the checklist within one working day. Prefer to call? 0208 905 9060.
Where we work

On your doorstep,
across London & Herts.

We come to you on site across London and Hertfordshire, and support the rest of the UK remotely. If you're near one of these, we're practically local:

Not on the list? If you're in or around the M25, just ask — we almost certainly cover you.

  • Watford
  • St Albans
  • Hemel Hempstead
  • Hertford
  • Stevenage
  • Hatfield
  • Welwyn Garden City
  • Borehamwood
  • Barnet
  • Enfield
  • North London
  • Central London
Talk to us

Less
supplier juggling.

A 20-minute call. No deck, no forced demo. We'll ask what's currently annoying you about your IT and phones, and tell you whether we can help.

Book a discovery call → Or call · 0208 905 9060