A small St Albans team, in IT since 1999
Your outsourced technology department.
IT, phones, internet and mobiles from one local team, on one bill. London and Hertfordshire.
- Microsoft Solutions Partner
- Zoho Authorised Partner
- Xelion Partner
- EE
- O2
- Vodafone
Two services. One team.
IT support and business phones, looked after by the same people. If you've outgrown one person doing it all but don't want to be a ticket number at a big firm, this is where we fit.
What a small team can do for a business of 5 to 50 people, and why it isn't the same as one person on call or a big service desk.
Managed IT
Day-to-day support for your computers, email and network, from people who know your setup.
- HelpdeskRing, email or Teams us. Most things fixed while you're on the phone.
- Microsoft 365Email, files and Teams set up properly, on the right licences.
- Cloud & backupBackups we actually test, so you can get things back.
- Networks, WiFi & serversThe hands-on jobs most IT firms avoid. We do the install ourselves.
Phones & connectivity
The phones, mobiles and internet your business runs on, looked after by the same team.
- Office phonesXelion or Teams. Keep your numbers, ring on any device.
- Business mobileEE, O2 and Vodafone, with data shared across the team.
- InternetFull fibre and dedicated lines, with backup where it matters.
The old phone lines switch off in January 2027.
It's not just the phones on your desk. Alarms, lift lines, door entry and card machines often use the same copper lines, and they stop working too. We check what you've got, move you across with your numbers kept, and run old and new side by side, so there's never a day without working phones.
Not ready to talk yet?
Get the free switch-off checklist by email: what to check, and when.
Thanks. Your email app should have opened with the request filled in. Press send and we'll email the checklist back.
One follow-up email at most. PrivacyWhat changes with one partner.
| Patchwork of suppliers | With Plum Networks | |
|---|---|---|
| When the phones go down | ✕The phone company blames the broadband company, and back again. | ✓One ticket, one team, one fix. |
| Onboarding a new starter | ✕Three or four separate requests to different suppliers. | ✓One request. Computer, email, desk phone, mobile and logins ready for day one. |
| Monthly billing | ✕Five invoices, five payment dates, no view of total spend. | ✓One itemised bill, optional cost-centre breakdown. |
| The 2027 phone-line switch-off | ✕Your problem to sort out. | ✓We move you over in good time. You keep your numbers; training included. |
| Honest advice | ✕Every supplier pitches you more of their own products. | ✓One honest view across everything you use. |
Customers who've stayed for years.
The day Plum took over our IT and telephony was the day my Monday mornings stopped starting with a fire.
They switched all our phones over to the new system one weekend and we didn't lose a single call. Honestly didn't feel the change.
I've been through three IT companies over the years. Plum's the first lot I'd actually recommend to a mate. They treat the place like it's their own.
Thinking of switching? It's calmer than you'd think.
- We map out what you've got ourselves, with no need to lean on your old provider.
- We move your data, email and phone numbers across.
- Every device set up and ready to go.
- A short, friendly training session for your team.
- We stay on to iron out anything that comes up.
The questions we get first.
Do you replace our IT team or work alongside them?
Whichever suits you. If you don't have your own IT person, we become your IT department, the number everyone calls when something's not working. If you do, we work alongside them, adding extra hands and specialist knowledge (networks, phones, cloud) when it's needed.
What does pricing actually look like?
One inclusive monthly fee, based on how many users and servers we look after. That tells us how complex the job is and what level of support you'll need. Hardware, projects and antivirus are quoted separately, and there are never per-ticket charges. We'd rather give you a real figure than a guide price, so it comes after a short look at your setup. How IT support is priced.
Are we locked into a long contract?
12 months to start, then rolling monthly, for everything we control directly. Taking you on is real work up front, so we spread it over the first year instead of charging a setup fee. A few things we buy in from the big networks (some internet lines, mobile service) run 24–36 months because they won't sell shorter terms; we'll always tell you when that applies.
Donna
Less supplier juggling.
One team for your IT, phones and internet. If we're not the right fit, we'll tell you.
On site across St Albans · Watford · Luton · Hemel Hempstead · North West London · Central London · more areas
Harpenden · Welwyn Garden City · Hatfield · Hertford · Borehamwood · Edgware · Colindale · Hendon · Staples Corner · Barnet · Enfield