A small St Albans team, in IT since 1999
Your outsourced technology department.
IT support, business phones and internet for small businesses in London and Hertfordshire. Use us for one, or all three.
- Microsoft Solutions Partner
- Zoho Authorised Partner
- Xelion Partner
- ESET Partner
- ConnectWise Partner
- EE
- O2
- Vodafone
What can we help with?
Most clients start with one thing. Just need IT support, just new phones, or just a better internet line? That's fine.
If you've outgrown one person doing it all but don't want to be a ticket number at a big firm, this is where we fit.
What a small team can do for a business of 5 to 25 people, and why it isn't the same as one person on call or a big service desk.
IT support
Day-to-day support for your computers, email and network, from people who know your setup.
- HelpdeskRing, email or Teams us. Most things fixed while you're on the phone.
- Microsoft 365 & CopilotUsers, email, SharePoint and licences looked after properly.
- Cloud & backupBackups we check, so you can get things back.
- Networks, servers & office movesThe hands-on jobs. We do the install ourselves.
Phones
Office phones and mobiles that follow your team around, set up by people who understand the network behind them.
- Office phonesXelion, Microsoft Teams or BT VoIP. Keep your numbers, ring on any device.
- Business mobilesEE, O2 and Vodafone, with shared data and multi-network SIMs.
- WhatsApp & one inboxWhatsApp, calls and messages in one place your whole team can see.
Internet
Business internet put in by IT people, so the line and your network work together instead of against each other.
- Full fibreFast, reliable broadband for most offices, checked against your postcode.
- Dedicated fibre linesYour own line, not shared, for busier offices.
- Backup where it mattersSo one fault doesn't stop the whole office working.
Professional services
The old phone lines switch off in January 2027.
It's not just the phones on your desk. Alarms, lift lines, door entry and card machines often use the same copper lines, and they stop working too. We check what you've got, move you across with your numbers kept, and run old and new side by side, so there's never a day without working phones.
Not ready to talk yet?
Get the free switch-off checklist by email: what to check, and when.
Thanks. Your email app should have opened with the request filled in. Press send and we'll email the checklist back.
One follow-up email at most. PrivacyUsing us for more than one?
You don't have to. But when the same team looks after your IT, phones and internet, there's one number to ring and nobody to pass the blame to. Phone and internet companies aren't usually IT people, and their changes can break your network. When we look after both ends, that doesn't happen.
| Patchwork of suppliers | With Plum Networks | |
|---|---|---|
| When the phones go down | ✕The phone company blames the broadband company, and back again. | ✓One call, one team, one fix. |
| Onboarding a new starter | ✕Three or four separate requests to different suppliers. | ✓One request. Computer, email, desk phone, mobile and logins ready for day one. |
| Monthly billing | ✕Five invoices, five payment dates, no view of total spend. | ✓One itemised bill, optional cost-centre breakdown. |
| The 2027 phone-line switch-off | ✕Your problem to sort out. | ✓We move you over in good time. You keep your numbers; training included. |
| Honest advice | ✕Every supplier pitches you more of their own products. | ✓One honest view across everything you use. |
Thinking of switching? It's calmer than you'd think.
- We map out what you've got ourselves, with no need to lean on your old provider.
- We move your data, email and phone numbers across.
- Every device set up and ready to go.
- A short, friendly training session for your team.
- We stay on to iron out anything that comes up.
The questions we get first.
What size of business do you work with?
Mostly businesses of around 5 to 25 people, usually firms that have outgrown one person looking after everything but don't want a big IT company with a ticket queue.
What does it cost?
IT support is from £45 per user and £125 per server a month, with a minimum of £250, plus VAT. It's a 12-month agreement, paid monthly, which covers the onboarding work at the start and lines up with most software renewals. Phones are £21, £23 or £26 per user a month depending on the system, with UK calls included, or send us a recent bill and we'll compare like for like. See full pricing →
Can we use you just for phones, or just for IT?
Yes. Plenty of customers have just their phones or just their IT with us. If you later want both, it's one team and one number to call.
What happens when we switch to you?
We handle the handover ourselves: getting access and passwords from your current provider, checking backups and security, and moving phone numbers on an agreed date. Your team gets a short, friendly walkthrough, and we stay on to sort anything that comes up.
Donna
Less supplier juggling.
Whether it's your IT, your phones, your internet or all three. If we're not the right fit, we'll tell you.